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The power of personalization

<p>Shortening customer journeys for the leading German energy company innogy SE</p>
Innogy

Services & Technologies Involved

<h3 class="mb-4 mb-md-6 h4">Overview</h3><h2>Sophisticated data-driven personalization</h2><div class="mt-4 mt-md-6"><p>As a top European energy provider, innogy have a number of defined target groups and wanted to shorten the customer journey of each, moving them quickly to their destination while building up their customer knowledge for improved engagement. Actum personalized the web journey, leading to a significant increase in traffic and sales cycle efficiency.</p></div>

Results

24%

Decrease in 'power supply' sales cycle.

33%

Increase in web traffic to the job application site.

7+

The number of personalized customer journeys required.

Sitecore Experience Awards

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