Composable Digital Experience Webinar Series

Episode 13: Customer Portal Experience - Challenges of Self-Service Solutions

Exploring Strategies for Enhanced Customer Experiences

Challenges of Self-Service Solutions 

Customer portals play a pivotal role in today's digital landscape, offering businesses a means to enhance customer experiences through self-service solutions. Ensuring customers enjoy the optimal experience with these self-services necessitates their implementation with the appropriate design, content, personalization, and gamification features. It is equally vital to seamlessly integrate them into the broader customer experience (CX) landscape

That is why we invite you to join us in our upcoming 13th episode of the webinar, where we will take a deep dive into the factors contributing to the shortcomings of customer portals. Moreover, we will engage in insightful discussions about potential remedies and strategies to overcome these challenges. Together, we aim to empower businesses to optimize their customer portals and unlock their full potential in enhancing the overall customer experience.

When does it take place:

23rd January 2024 
11:00 - 12:00 GMT / 12:00 - 13:00 CEST

How to be part of it:

Fill out the form below and receive a Microsoft Teams Webinar invitation


  1. Self-Service Solutions - Customer Portals
  2. Shortcomings and Challenges
  3. Real-world Success Stories
  4. Demo
  5. Q&A
Customer Portal Experiences
Composable Digital Experience Webinar


Save the date!

Webinar series schedule

Webinar series schedule
1. Content lifecycle - Tue 5. 4. 2022

2. Experience Management - Thu 5. 5. 2022

3. E-commerce - Thu 9. 6. 2022

4. Customer Data Platform - Thu 8. 9. 2022

5. Enterprise search - Thu 10. 11. 2022

6. Digital Asset Management - Thu 8. 12. 2022

7. Web Accessibility - Thu 19.1.2023

8. Personalization & Testing - Tue 21.3.2023

9. Modern Automation and Productivity - Tue 23.5.2023

10. The Bright Future of Content Management is in the Cloud - Tue 20.6.2023

11. Azure AI Services and its Transformative Impact on Customer Service - Tue 31.10.2023

12. Seamless Integration of DAM and Multi-channel Publishing - Tue 12.12.2023

13. Customer Portal Experiences 
Webinar series schedule

Did you miss an episode of our webinar series? Contact us, we will share link to recording or book an individual session!