Selecting the Ideal Enterprise CMS: Key Considerations

In an era where digital channels have become increasingly critical for business operations, especially in the aftermath of global events like the COVID-19 pandemic, the role of Content Management Systems (CMS) has never been more vital. These platforms are instrumental in not just website management but also in the seamless distribution of content across blogs, online stores, and social media platforms. This article aims to provide an in-depth analysis of the key considerations for selecting an enterprise-level CMS that aligns with your business objectives. 

Enterprise cms illustration

Security: The Bedrock of Enterprise CMS 

When it comes to enterprise-level operations, security isn't just an option; it's a necessity. A robust CMS should offer a partitioned structure that isolates different types of content and user roles. Features like change logs, two-factor authentication, content locking, and off-site backups are not just add-ons but essential elements that safeguard your digital assets. With that you will be sure that only authorized users can access and modify specific content, enhancing security and control.

Enterprise cms illustration

Customer Journey Tools to Craft Seamless Experiences 

A customer's journey through your digital ecosystem should be as smooth as possible. To achieve this, your CMS should offer multi-channel support to ensure consistent experiences across all touchpoints. The platform must provide flexible editing capabilities and efficient content preparation tools to enable real-time updates and modifications.

This consistency not only enhances customer satisfaction but also reinforces your brand identity, making your digital presence a reliable and trusted companion throughout their journey.

Performance Metrics 

Performance is often the unsung hero of a successful digital strategy. Your CMS should offer uptime Service Level Agreements (SLAs) that guarantee the availability of your digital assets. Integrated SEO tools, traffic management capabilities, A/B testing, and image optimization are crucial for maintaining and improving your digital performance. 

Team Collaboration

In our fast-paced digital world, collaboration is essential for effective content management. Your CMS acts as a virtual conference room, facilitating collaboration through features like commenting, workflows, scheduling, and process automation

When you're in the process of selecting an enterprise-level CMS, it's crucial to test all possible scenarios involving both internal and external contributors. Evaluate how effectively your team can collaborate with one another, regardless of their physical locations.

Your CMS should be your trusty partner in this endeavor, bringing your team together, breaking down geographical barriers, and fostering a culture of productive content creation.

The User-Friendly Enterprise 

An enterprise CMS should be a user-friendly map, not an impenetrable jungle. Streamlined editing interfaces, marketer-friendly design, reusable components, organized asset management, and automatic storage solutions should be integral parts of the CMS. These features not only make the platform user-friendly but also mitigate the risks associated with data loss. 

Picture it like a well-organized toolbox, neatly arranged with labeled compartments for each tool. It's a place where even newcomers can find what they need.

Customer Support: The Silent Guardian of Your CMS 

Robust customer support is often overlooked but is essential for any enterprise CMS. Minimal waiting times and comprehensive documentation can make the difference between a minor hiccup and a full-blown crisis. 

Tailoring Your CMS to Your Enterprise Needs 

While it's tempting to opt for a CMS with every conceivable feature, the focus should always be on your specific enterprise needs. Google research can provide valuable insights into CMS assessment, but these should not overshadow the unique requirements of your business. 

By meticulously evaluating each of these key aspects, you position your enterprise for digital success, ensuring that your CMS is not just a tool but a strategic asset in your digital arsenal. 


Radek Zíma, Client Success Lead at ACTUM Digital

Radek Zíma

Client Success Lead at ACTUM Digital. You can find me on LinkedIn

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