Energy

The energy transition demands digital speed, transparency, and trust.

Energy providers are facing massive change - from decarbonization and decentralization
to growing customer expectations for flexibility, transparency, and digital self-service. 

We partner with energy and utility companies to digitize customer journeys, optimize internal workflows,
and create data-driven service platforms.
Whether you’re modernizing billing, launching self-care portals,
or managing assets in real time, we help you build future-ready digital ecosystems. 

innogy

Case study

The power of personalization at innogy SE

innogy

As a top European energy provider, innogy have a number of defined target groups and wanted to shorten the customer journey of each, moving them quickly to their destination while building up their customer knowledge for improved engagement.

Case study

Cutting through complexity with Microsoft Power Apps

innogy

An award-winning Business App built on Microsoft Power Platform to generate quotes for specific configurations of photovoltaic systems.

innogy
“The sales team saves up to 15 minutes on each offer drawn up, which means our sales managers can now dedicate themselves to serving more customers effectively.” 
Petr Kalčev, Product manager | innogy 

Power up your customer experience. Stay ahead in a changing market. 

  • Self-service portals that reduce call center load 
  • Real-time insights into consumption and behavior 
  • Faster switching, billing and issue resolution 
  • Sustainable tech stack ready for tomorrow’s grid

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