Strategic Account Director

About the job 

As a Strategicl Account Director, you will take ownership of key strategic+ account, managing and expanding long-term relationships with enterprise clients across multiple regions. You will act as a strategic advisor and partner, ensuring the delivery of value, client satisfaction, and sustained revenue growth.

Key responsibilities:

• Manage and grow a portfolio of strategic+ global accounts with a focus on long-term partnership.
• Act as the primary point of contact and trusted advisor for key enterprise clients across geographies.
• Working closely with ACTUM Digital Partners to coordinate on client strategy.
• Develop and execute strategic account plans aligned with client goals and Actum’s business strategy.
• Drive upsell and cross-sell initiatives across divisions and regions to increase revenue and product adoption.
• Engage with senior stakeholders, including C-level executives, to understand evolving business needs.
• Collaborate with internal teams (service, technology, finance, marketing) to ensure delivery excellence.
• Lead quarterly business reviews, roadmap sessions, and client feedback loops.
• Identify risks, solve complex problems, and ensure overall account health and satisfaction.
• Maintain detailed CRM records, forecasts, and performance reports.

What we expect:

• Bachelor’s or Master’s degree in Business, Marketing, or related field (or equivalent experience).
• 10–15 years of experience managing enterprise/global accounts in digital consulting or B2B SaaS.
• Proven success in growing multi-million Euro accounts and achieving upsell/cross-sell targets.
• Strong understanding of digital transformation and enterprise client needs.
• Excellent relationship-building skills and executive presence.
• Experience working cross-functionally in matrixed organizations.
• Ability to manage complex projects and drive strategic outcomes.
• Fluency in English and in German; additional languages are a plus.
• Proficiency with CRM tools (e.g., Salesforce, Dynamics, SAP).

What is nice to have:

• Experience with Strategic Selling, Challenger Sales, or Account-Based Selling methodologies.
• Track record in managing accounts across multiple industries and continents.
• Strong analytical mindset and ability to build persuasive business cases.
• Experience with transformation consulting or digital product delivery.

What's in it for you:

• Strategic impact: Drive high-value partnerships that shape our growth and client success.
• Hybrid work environment: Flexible location within Europe, with travel as needed.
• Career growth: Lead top-tier clients and engage in strategic decision-making.
• Global exposure: Work with diverse teams and international enterprise clients.
• Recognition & rewards: Competitive salary, performance bonus, and long-term incentives.
• Supportive culture: A collaborative, fast-paced environment with flat hierarchies.
• Work-life balance: 5 weeks of vacation, flexible working hours, and wellness initiatives.
• Learning & development: Ongoing access to training, mentorship, and industry events.