CX Designer

Ready to get busy with agency and campaigns partnerships at ACTUM Digital?
Don’t miss the opportunity to join our dynamic team!

Category

IT Development & Consultancy

Type

Full-time

Location

Prague

We are ACTUM Digital, one of the largest independent digital agencies in Europe. ACTUM Digital is a family of more than 260 digital experts working in three European offices on many projects in over 15 languages for a vast range of global clients. We are hiring a young, talented CX Designer to join our CX team. If you're excited to be part of our great team, ACTUM Digital is a great place to grow your career.

Our vision of the CX Designer role for the future:

We aim to see this role grow in time into more business complex tasks and frameworks such as customer journey automation with the help of different technologies and the application of System and Service Design Thinking.

A CX Designer at ACTUM Digital is a person that:

  • Conducts UX research (user and usability testing, user research, expert interviews) and creates reports
  • Applies Design Thinking
  • Helps prepare CX and UX workshops
  • Creates heuristic evaluation reports
  • Builds customer journeys and personas based on researched data
  • Generates ideas and create rapid prototypes based on identified customer needs
  • Uses field studies and findings to establish the best overall design elements to include in CX design experiences
  • Creates surveys for quantitative research to gather feedback on customer's ease of use and satisfaction interfacing with company websites and products

What we’re looking for:

  • 1-3 years of demonstrated experience in creating and implementing ideally CX design
  • Basic knowledge of interview techniques
  • Hands on experience with experience mapping
  • Ability to work effectively in a collaborative environment
  • Basic experience with CX and UX workshops preparation and facilitation
  • Passion for further education in CX design, research and strategy
  • Professional written and interpersonal skills when communicating with customers and clients
  • Ability to prioritize and manage several projects efficiently Account for challenges using problem-solution mapping

What’s in it for you:

  • Working with professionals within the group of companies - ACTUM Digital, yachting.com, WMC Grey
  • Promoting new ideas and individualism
  • Cool team full of colleagues always willing to give advice
  • Our bar with refreshments / meals, free fruit, coffee, and tea
  • Free English lessons with native English speaker
  • International environment with everyday use of English 

The career opportunity is here for you. Welcome to a culture where the pace is fast and change never stops. At ACTUM Digital, you get to create the career you want – and have fun doing it.

Are you interested? Or you don't see the right fit for you?

Please drop us a line and let us see whether there is a role that fits your skills and talent!

Any questions? Get in touch with Kája!

A photo of Karolina Malkova, HR Business Partner

Karolína Málková

HR Business Partner